For customer support and returns please email info@tapesonline.com.au with your full name, postal address and Tapes Online order number that is included on your invoice receipt. Please also send a photo of the order and a detailed description of the issue with the delivery you have received.
Unfortunately, in recent times, it has become necessary to put together the below disclaimer:
Please note that any abusive language/behaviour that is directed at any Tapes Online employee will result in the blocking of your email adress and phone number. We are here to help and understand that there might be a situation where you are frustrated, however it does not give you the right to conduct yourself however you like. We have a zero tolerance policy regarding abusive language/behaviour towards our employees.
Also, using the threat of leaving Tapes Online a bad review as leverage in an attempt to get us to operate outside of our terms and conditions will result in your email address and phone number being blocked.
In short.. If you are an adult, please act like one !
All returns & exchanges are reviewed on a case by case basis based on the information the customer provides us, and we will respond at latest within 7 days. If we feel the request is reasonable and fair, you can send the items back to the below address, ideally with a note inside the package indicating the invoice number the items were ordered under to make it easier for us to find your order to process the refund.
Our Address: Tapes Online Pty Ltd, 1/9 Mirra crt, Bundoora, VIC, 3083.
Customers have up to 30 days to begin the process of a refund or exchange via email, and the return window commences from the moment the package is delivered via our couriers.
If an exchange has been approved, once we receive the products back, we will dispatch the order within 48 hours. If a refund has been approved, it will take up to 14 days after approval to complete the refund process. A 15% re-stocking fee applies to all returns, unless agreed otherwise with Tapes Online.
It is the customer's responsibility to pay the cost of postage, unless we strongly believe an error has occurred from our side during the process, and in such scenarios we may opt to pay the shipping cost ourselves if agreed in writing.
If you fail to take reasonable care of the goods, and they are reurned back here in a condition such that they are unable to be re-sold Tapes Online reserves the right not to accept their return, and your payment will not be refunded. As the goods are your responsibility until they reach our store, Tapes Online will not be held responsible for any good(s) lost or damaged in transit; therefore we recommend that you pack any returned goods carefully and obtain a proof of dispatch.
We cannot under any circumstances make a refund on goods made to order for a specific customers' requirements. If you need to further discuss the exchange or return of any item, please e-mail our customer service team via info@tapesonline.com.au, or call us on 1300 435 191.