Everything you need to know about ordering from Tapes Online. Can't find your answer? Call 1300 435 191 or email info@tapesonline.com.au.
Ordering
- No minimum order on standard products. Buy one roll or a pallet of any standard width or length on our website. Kikusui 190 6mm double-sided tape is the only exception: it's sold in a 2-roll minimum.
- Pack days: We aim to pack and send orders on Monday, Wednesday and Friday.
- Order before 2pm Melbourne time on a pack day and we'll do our best to send in-stock items the same day. Orders placed after 2pm, or on other days, will usually go out on the next pack day. Pack days exclude public holidays.
Dispatch times are a guide only and not a guarantee. Things like staff absences, high order volumes or stock delays can occasionally push an order to the following pack day.
- Christmas shutdown: we close for about two weeks between Christmas and just after New Year. Orders placed during the shutdown go out when we reopen.
- Custom-cut tapes have a lead time of 3–4 business days before dispatch. See the Shipping & Delivery Policy.
- Bulk pricing: most products have tiered pricing. Mix and match sizes and colours, and bulk discounts are applied automatically at checkout. See Bulk Tapes.
- Custom sizes: we can cut most tapes to custom widths and lengths. Custom cutting has a minimum order value of $300 AUD (inc. GST). Setting up the cutting machine takes time, so smaller custom orders aren't worthwhile. Standard widths and lengths sold on our website aren't custom cuts and have no minimum order. Kikusui 190 6mm double-sided tape is the only exception: it's sold in a 2-roll minimum. See Custom Tapes or contact us for a quote.
Prices and payment
- All prices, including shipping, are in Australian dollars (AUD) and include GST.
- Online orders are paid in full at checkout, before goods are dispatched. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and UnionPay.
- A tax invoice is emailed with every order.
- Trade and account customers: 30-day payment terms from the date of invoice are available. Contact us to apply.
Shipping and delivery
- We ship Australia-wide from our Melbourne warehouse in Bundoora, VIC, with Australia Post, StarTrack Express and Couriers Please. Every order is sent express: air express for parcels under 5 kg, road express for heavier orders.
- Shipping costs: shipping is calculated at checkout by order weight: $11.90 up to 1 kg, $13.90 for 1–3 kg, $15.90 for 3–5 kg, $22 for 5–20 kg, $39.95 for 20–30 kg and $59.95 over 30 kg (all AUD, inc. GST). The only exception is Denso products, which are heavy, so their freight is calculated separately at checkout.
- Estimated delivery after dispatch: parcels under 5 kg (air express), up to 2 business days; over 5 kg (road express), 2–8 business days depending on location.
- We don't currently ship to New Zealand, but we're hoping to in the near future.
- Pallet freight is available. It's quoted separately and isn't part of our standard shipping rates. Contact us for a quote.
- We deliver to PO Boxes and parcel lockers Australia-wide.
- Authority to Leave: all deliveries are left without a signature (Authority to Leave). Please make sure your delivery address is somewhere goods can be safely left.
- Your tracking number is emailed to you when your order is dispatched.
Full details: Shipping & Delivery Policy.
Returns and refunds
Faulty, damaged or wrong item? Report transit damage or a missing parcel within 7 days of delivery (or of the expected delivery date if it hasn't arrived). For faulty items, please let us know within 7 days of delivery where possible. We'll fix it with a repair, replacement or refund, as the Australian Consumer Law requires. Change-of-mind returns are accepted within 30 days on unused items in original packaging, with a 15% restocking fee and return freight paid by you. Ordering the wrong size or product counts as change of mind, so the 15% restocking fee applies. Custom-cut tapes are excluded from change-of-mind returns.
Full details: Returns & Refunds Policy.
Need help choosing a tape?
With over 25 years in the Australian adhesive tape industry, we know what works. Tell us the surfaces, conditions and job, and we'll recommend the right tape. See also our guide to applying adhesive tape.
Contact us
- Phone: 1300 435 191, 9am–5pm Melbourne time, Monday–Friday (excluding Victorian public holidays)
- Email: info@tapesonline.com.au
- Address: Tapes Online Pty Ltd, 1/9 Mirra Court, Bundoora VIC 3083
- ABN: 85 092 979 318
Website terms
- Copyright: the content, images and design on this website belong to Tapes Online or its licensors. You're welcome to share and link to our pages. Please don't copy our content, images or logos for commercial use without our written permission.
- Accuracy: we work hard to keep product information, specifications and prices accurate and up to date. If you spot an error, please let us know. Manufacturer specifications are a guide, so test the tape on your application before full use, or ask us for advice.
- Links to other websites: we're not responsible for the content or privacy practices of external sites we link to.
- Your rights: nothing on this website excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other law that can't be excluded.
Privacy
We handle your personal information in line with the Privacy Act 1988 (Cth). When you visit the site we record basic visit information (the date and time, the pages viewed, anything downloaded and your server address) for operational purposes only. We use your details to process your orders and respond to your enquiries, and we may use your email address for our newsletter unless you opt out. We don't use or disclose your personal information for any other purpose unless you consent, the law allows it, it's needed to prevent a serious threat to someone's life, health or safety or to public health and safety, or to protect our rights or property. Read our full Privacy Policy.